Privacy Policy

1. Introduction

Heart Creations NPC (NPC: 2026/149926/08) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect the following personal information when you interact with us:

• Name and surname
• Contact details (email, phone, address)
• Donation history and payment proof for receipt and future certificate follow-up if applicable
• Volunteer applications
• Newsletter subscription preferences

3. How We Use Your Information

We use your personal information for:

• Maintaining donation records and certificate follow-up if applicable
• Processing donations and maintaining donation records
• Communicating about our outreach work (with your consent)
• Responding to volunteer enquiries
• Sending newsletters (with your consent)

4. Sharing of Information

We do not sell, trade, or share your personal information with third parties for marketing purposes. Information is only shared:

• With SARS for donation reporting purposes if required by law
• With our service providers who assist with communications (with confidentiality agreements)
• As required by South African law

5. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Withdraw consent for communications
• Lodge a complaint with the Information Regulator

6. Contact Us

For any privacy-related questions or requests, contact us at:

Information Officer: Heart Creations NPC
Email: hello@heartcreations.org.za
Phone: 073 760 3715
Area: Die Moot, Pretoria

Last updated: June 2026